What was the internal conflict of Kaka Mahajani's friend, and how did his visit to Shirdi resolve it?

The friend of Kaka Mahajani experienced a conflict between his intellectual beliefs and the potential for spiritual experience. Chapter 35 presents him as a devotee of the formless who was averse to idol worship and came to Shirdi out of "clinical curiosity" with strict, self-imposed rules. His conflict was resolved not through logic or argument, but through an intensely personal and inexplicable event. When Sai Baba spoke to him in the exact voice of his deceased father, the experience bypassed his rational mind and struck an emotional chord. This magical and familiar sound caused him to forget his intellectual posturing and bow down. His internal conflict was thus resolved by replacing his rigid skepticism with a direct, undeniable experience of Baba's divine nature.