What was the family's state of mind when they decided to visit Shirdi for their son's bone-cyst?

According to the account in Chapter 34, the family was in a state of complete desperation and helplessness. They had exhausted every possible remedy for their son's painful bone-cyst. His uncle was a doctor, and they had tried various treatments from other physicians and expert surgeons, including surgery, but nothing succeeded. The text mentions they even tried worshipping deities without success. Feeling worried and distressed by their son's suffering, they heard about Sai Baba as a last resort. Their decision to go to Shirdi was an act of final hope, to try the one path they had not yet taken to avert the calamity.