What does the author say about the ideal way to listen to Baba's stories at the beginning of Chapter 21?

At the start of Chapter 21, the author places great emphasis on the listener's receptivity. He posits that the speaker's words are essentially wasted if the listener is not deeply moved. The ideal listening experience, as described in the chapter, is one where the listener sways upon hearing the narration, the hair on their body stands on end, their throat chokes up with emotion, and tears of love and joy flow from their eyes. The author considers narrations futile if they do not provoke such a profound emotional and physical response, underscoring the uniquely captivating and extraordinary power of Baba's teachings and actions.