What does Chapter 21 say about the proper way to listen to spiritual narrations?

Chapter 21 begins by defining the qualities of a truly receptive and devout listener. The author posits that the speaker's words are in vain if the listener is not deeply affected. According to the text, a successful narration is one in which "the listener does not sway upon hearing them, if the hair on the body does not stand on end." The chapter further describes that narrations are futile if listeners are not delighted, their throats do not "choke up with emotion," and "tears of love and joy do not flow from the eyes." This highlights the idea that spiritual stories, like those about Sai Baba, are meant to be experienced with deep feeling and emotional surrender, not just intellectual understanding.