What does Chapter 21 say about the nature of a true spiritual narration and its effect on the listener?

Chapter 21 begins by emphasizing the profound impact that a true spiritual narration should have on its audience. The author questions the value of a speaker's words if the listener is not moved to the point where "the hair on the body does not stand on end." The text suggests that such narrations are considered futile if the listeners do not experience delight, if their throats do not choke up with emotion, and if tears of love and joy do not well up in their eyes. This sets a high standard for spiritual storytelling, indicating that its purpose is not just to inform but to create a deep, emotional, and transformative experience for the listener, which the author attributes to Baba's captivating speech and extraordinary methods.