What does Chapter 12 say about the role of a Guru in helping devotees, especially those who are considered ignorant or lost?

According to Chapter 12, the role of a Guru or saint is paramount, especially for those who are ignorant of the spiritual path. The text states that saints' hearts are full of compassion, and "love overflows for the distressed." They do not see obstacles when coming to the aid of a devotee. Even for those who wallow in worldly desires, Chapter 12 suggests that a saint might devote his life to them. This devotion can manifest firm faith in the follower, which is seen as more fruitful than dry intellectual knowledge. Ultimately, the chapter concludes that by placing faith at the feet of saints, the ignorance of the ignorant is destroyed.