The book states 'As the action, so the hearing; as the practice, so the benefit.' Can you elaborate on how this philosophical concept applies when a user's query about a specific saint cannot be answered by the text?

This concept, drawn from Chapter 19, is the core of the book's guidance in such situations. It suggests that the spiritual 'information' one receives is a direct consequence of one's own state of being and devotional practice. If a seeker is fixated on finding a specific name and is blocked, the teaching encourages a shift in action. Instead of seeking an external name, the 'practice' becomes nurturing good thoughts and surrendering with an undivided heart, as the author did with Rama's name. The 'benefit' is then experiencing Sai's grace in an unexpected way, confirming that "the Lord has spoken this determination; the words 'Ye yatha mam' (...) put the entire burden on one's actions." The text essentially teaches that the answer lies not in the book's index, but in the devotee's own heart and actions.