In the story about Damu Shet's letter, what was Madhavrao's (Shama's) role in the communication with Baba?

Madhavrao, also called Shama, acted as the essential intermediary in this event. According to Chapter 25, it was Shama who received Damu Anna's letter and presented it at Sai Baba's feet. He had a conversation with Baba, who seemed to know the letter's contents before it was read. At Baba's insistence, Shama read the letter aloud and then received Baba's discouraging reply to convey back to Damu Anna. The source also implies Shama was the one who hinted in the reply letter that Damu Anna should visit in person, showing he guided the interaction from start to finish.