How does the narrative in Chapter 34 describe the family's plea to Sai Baba and his response?

Chapter 34 provides a moving account of the family's interaction with Sai Baba. Upon arriving in Shirdi, the parents immediately took Baba's darshan and prostrated at his feet. With choked voices, folded hands, and pitiful expressions, they narrated their son's suffering and their own exhaustion, pleading for Sai's help. They conveyed that they had come seeking refuge with total devotion after hearing of his greatness. In response, Sai, described as the embodiment of compassion, immediately reassured the worried family. He told them to be free of worry and instructed them to take his Udi and apply it to the wound, promising that those who seek shelter in his Masjid shall never face downfall.