How does Chapter 34 describe Sai Baba's response to the family's desperate plea for help?

When the family arrived in Shirdi, they immediately took Baba's darshan and prostrated at his feet. Chapter 34 portrays a very moving scene where the parents, with choked voices and pitiful faces, pleaded for their son who was afflicted by great pain. In response, Sai, who is described as the embodiment of compassion, reassured them completely. He told them to remain worry-free and provided a simple yet powerful instruction: 'Take this Udi and smear it on that wound.' He further comforted them by stating that those who seek shelter in his Masjid shall never face downfall.