How does Chapter 21 describe the qualities of Sai Baba's teachings and the ideal response from a listener?

Chapter 21 opens by praising the captivating nature of Sai Baba's words and actions. It describes His speech as captivating, His method of instruction as extraordinary, and His actions as innovative at every step. The chapter also sets a standard for how a listener should receive such holy narration. It suggests that a speaker's words are only truly effective if the listener is moved to the point where their "hair on the body does not stand on end." The text further elaborates that narrations are futile if listeners are not delighted, if their throats do not choke with emotion, and if tears of love and joy do not flow, emphasizing the deep, emotional, and transformative impact Baba's stories are meant to have.