How did the parents of the suffering child approach Sai Baba, and what was his immediate response?

Chapter 34 describes the parents' approach to Sai Baba as one of complete desperation and humble supplication. After arriving in Shirdi, they immediately took Baba's darshan and prostrated at his feet. The source material paints a vivid picture: "With a choked voice and folded hands, pleading at Shri Sai’s feet with pitiful faces, they made their petition to Sai." They explained that they could no longer bear to see their child's suffering and felt they had no other way out. They pleaded for Sai's protective hand. Sai Baba, referred to as the embodiment of compassion, immediately reassured them. He told them to be worry-free and promised that those who seek shelter in his Masjid would never face downfall. His direct response was to provide them with Udi and the simple instruction to smear it on the wound, thereby offering them a solution and immense comfort.