How did Sai Baba respond when the suffering family pleaded with him to save their son?

When the parents of the sick child arrived in Shirdi, they immediately sought Sai Baba's darshan. Chapter 34 describes how they prostrated at his feet, narrating their son's suffering with choked voices and pitiful faces. They folded their hands and pleaded with him, explaining their exhaustion and how they could not bear to see their child's pain. In response to their heartfelt petition, Sai Baba, who is described as the 'embodiment of compassion,' was reassuring. He told them to be worry-free and provided a simple yet profound remedy. He gave them Udi and instructed them to smear it on the wound, giving them his assurance by stating that those who seek shelter in the Masjid shall never face downfall.