How did Sai Baba react when the distressed family from Malegaon approached him for help?

As the narrative in Chapter 34 unfolds, Sai Baba's reaction was one of immediate compassion and reassurance. When the parents arrived, they prostrated at his feet, narrating their child's suffering with choked voices and pleading for his help. Described as the "embodiment of compassion," Sai Baba calmly listened to their petition. He then reassured them, telling them to become worry-free. He made a profound statement that those who seek shelter in the Masjid shall never face downfall, even at the end of an era. He then gave them Udi and provided the simple instruction to smear it on the boy's wound, thereby offering them a path to healing and peace.