Describe the emotional state and thought process of the family before they decided to seek Sai Baba's help in Shirdi.

As detailed in Chapter 34, the family was in a state of complete desperation and helplessness. They had watched their young son suffer from a painful bone-cyst and had exhausted every possible medical remedy. His own uncle was a doctor, and even expert surgeons had failed. Feeling that all human efforts had reached their limit, their relatives suggested turning to deities. It was then they heard of Sai Baba. Their decision to go to Shirdi was framed as a 'last resort.' They thought, 'What is there to lose in gaining this experience?' and hoped this final attempt might avert the calamity, seeing it as the only remaining way to find a solution for their suffering child.