Chapter 20 describes Sai Baba as both 'formless' and having a 'form'. How does the chapter reconcile these two aspects of his being?

Chapter 20 presents a profound theological concept by stating that 'Sai is originally formless, but took form for the sake of his devotees.' It explains this by using the metaphor of an actor, suggesting Baba accepted the role of 'Maya' (illusion or worldly form) to interact with his followers. The chapter then immediately connects this abstract idea to a tangible experience by describing the scene after the noon Aarti. Devotees could physically approach his form, receive Udi from his hands, and feel the touch of his thumb on their foreheads. As described in Chapter 20, this illustrates how the formless divine compassionately assumes a tangible form, allowing devotees to have a personal connection and experience 'boundless love' directly.