Based on Chapter 12, how do saints interact with their devotees and with those who are ignorant of the spiritual path?

Chapter 12 explains that saints hold a deep connection with their followers, stating that they "spend their millions of merits drawn by the love of their devotees" and will leap forward over any obstacle for their sake. In contrast, the chapter also discusses how saints interact with the ignorant, described as those who "wallow in the desire for wife, son, and wealth." Rather than condemning them, saints feel pity and a saint might even "devote his life to them." According to this chapter, the key for the ignorant is to develop firm faith, as the "stiffness of dry knowledge is fruitless."