According to Chapter 23, why does the human soul experience suffering, and what is the prescribed solution?

Chapter 23 of the Sai Satcharitra explains that the soul, which is in reality Existence-Consciousness-Bliss, forgets its true nature because it is deluded by Maya. This delusion causes it to identify with the body and develop pride, thinking "I am the doer, I am the enjoyer." This egoistic identification leads to a succession of calamities and distress. The text clearly states that the only way to calm these troubles and find a way of escape is through loving devotion (Bhakti Yoga) at the feet of a Guru, who can guide the soul back to its true form.