According to Chapter 23, what is the fundamental problem of the human soul and what is the prescribed solution?

Chapter 23 of the Shri Sai Satcharitra posits that the soul's fundamental problem is delusion caused by Maya. In its true nature, the soul is Existence-Consciousness-Bliss (Sacchidananda), but under Maya's influence, it forgets this and identifies with the physical body. This leads to pride and the false notion that "I am the doer, I am the enjoyer," which in turn results in a succession of calamities. The chapter clearly states that the one and only way to calm these worldly troubles and escape this distress is through "Bhakti Yoga," which is defined as loving devotion at the feet of the Guru.